Frequently Asked Questions

Everything you need to know about your VLAND Official shopping experience.

How long does shipping take?

Standard shipping typically takes 5-7 business days, while express options are available for delivery within 2-3 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Are your garments ethically sourced?

VLAND Official is committed to sustainable fashion. We work exclusively with certified manufacturers who adhere to fair labor practices and environmental standards.